1.1 Information You Provide

When you create an account or use the Services, we collect:

• Your phone number, which is your account. We verify it with a code sent by WhatsApp or SMS, or by a WhatsApp message you send us.
• A display name, if you add one
• Profile photo, email address, gender, and date of birth, if you add them (all optional)
• Spam or abuse reports you send. A report includes the reported number and name, the reason, your phone number and email address, and your device model and system version
• Messages and details you share with our support team

You may choose not to provide optional information; some features may be limited as a result.

1.2 Device & Usage Information

When you install or use the Services, we automatically collect:

• Device type, manufacturer, and model; operating system and app version
• Device identifiers: the advertising identifier (on iPhone only if you allow tracking), the vendor or Android device identifier, and an identifier the app keeps on your device
• Notification tokens, so we can send you notifications
• IP address and approximate location (country), derived from your IP address and phone number. We do not use GPS location.
• How you use the app (screens, features, taps), app performance, and crash reports. On iPhone, our analytics provider may also record how screens are used in the app (session replay).
• On Android, security signals that show whether the device is rooted or in developer mode

1.3 Calls, Searches & the Clipboard

• When you search for a number or name, we receive and keep the search, with its time and your IP address.
• On Android, when caller ID is on, the number of an incoming call (and, on Android 10 and later, an outgoing call) is sent to our servers to show its tag. Recent numbers in your call log that have no saved name may also be looked up.
• If a phone number is copied on your device when you open the app, the app may fill it into the search field.
• When you request an AI profile search, the number is used to look up publicly available information about it.

1.4 Contacts (Optional & Permission-Based)

Access to your contacts is optional and needs your permission. If you allow it on iPhone, the app sends the names and phone numbers in your contacts to our servers, and we keep only the names and numbers. On Android, your contacts stay on your device. How uploaded names are used is explained in section 3.

You can turn off this permission at any time in your device settings; this stops further uploads.

1.5 Second Number & VIP Number Data

If you use a Second Number or VIP Number, we process what is needed to run it:

• The number, its country and type, and its status
• Call history and the SMS and WhatsApp messages sent and received through the number, including media and voice notes
• Call recordings, if call recording is turned on for the number
• Contacts and scheduled messages you add inside the Second Number feature

We do not monitor or control third-party platforms (such as WhatsApp) associated with these numbers.

We use this information to:

• Provide caller ID, number and name search, tags, and spam protection
• Verify your number and keep your account secure
• Operate the Second Number and VIP Number services
• Understand how the app is used and improve it
• Measure which campaigns bring users to the app (marketing attribution)
• Send you notifications and important service updates
• Detect abuse, fraud, and technical problems
• Answer your support requests
• Comply with legal obligations

• When someone searches for a number, MenoM3ay shows the tags (names) that number is saved under, collected from contacts uploaded to the Services and from the user who registered the number, and how many contacts use each tag.
• When you register, your phone number is added to the directory, so your number can show a tag when others search for it.
• Tags shown to other users are not linked to the account they came from.
• For some countries, such as Kuwait and Saudi Arabia, we also look up tags for a number with external name-lookup services. These services receive the number.

To ask for a tag shown for your number to be removed, contact us at [email protected].

By using a Second Number or VIP Number, you acknowledge and agree that:

• You are fully responsible for how the number is used.
• The number must not be used for fraud, scams, impersonation, harassment, or any unlawful activity.
• The number must not be used to violate third-party rules, policies, or security systems.

If you choose to use a Second Number with WhatsApp or any third-party service:

• Those services are governed solely by their own terms and policies.
• MenoM3ay is not affiliated with Meta or WhatsApp.
• We do not guarantee account approval, longevity, or availability.

We share data with the service providers that run parts of the Services for us, only for the purposes below:

• Google Firebase: app analytics, crash reports, notifications, and app settings
• Mixpanel: product analytics. It receives app events and a profile with your phone number, country, and plan; on iPhone it may record session replays.
• Singular: marketing attribution. It receives your device and advertising identifiers and, from our servers, your phone number with sign-up and purchase events.
• Vonage: calls and SMS for Second Numbers
• VerifyWay and Talkalize: sending verification codes
• Meta (WhatsApp) and our WhatsApp messaging provider: number verification and the WhatsApp features of VIP numbers
• Cloudflare: bot protection (see section 9)
• Amazon Web Services: storing profile photos and sending email
• Postmark: sending email, and app error reports on iPhone (device model, carrier, IP address)
• OneSignal: notifications
• Chatwoot: in-app support chat (your name, email address, and phone number)
• Apple and Google: processing and verifying in-app purchases
• External name-lookup services for some countries (see section 3)

We also share data with legal authorities when the law requires it.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to applicable privacy protections.

• We keep your account data while your account is active.
• You can delete your account in the app (Settings). Your account data is deleted within 30 days of your request.
• Tags that came from contacts uploaded to the directory are not linked to your account, and may remain in the directory after your account is deleted.
• We may keep certain records longer where the law requires it.

You can also send deletion requests to [email protected].

We protect your data with technical and organisational measures, including encrypted connections between the app and our servers, restricted internal access, and secured servers.

MenoM3ay may use Cloudflare Turnstile, including invisible verification where enabled, on parts of the Services to help distinguish human users from automated bots and protect our services against abuse, fraud, malicious activity, and automated traffic.

According to Cloudflare’s Turnstile Privacy Addendum, Turnstile processes limited client-side signals that may include a visitor’s IP address, TLS fingerprint, User-Agent header, Sitekey, and the associated origin. Cloudflare states that these signals are used for bot detection and blocking and to improve Turnstile’s bot-detection capabilities, rather than to identify, profile, or target individuals.

Cloudflare describes itself as a data processor when processing Turnstile signals on behalf of customers to secure their services, and as a data controller when it processes those signals to improve Turnstile. Cloudflare also states that the signals used by Turnstile are strictly necessary for detecting and blocking bots.

If you are in the EU or UK and the Turnstile signals qualify as personal data, Cloudflare’s addendum explains the applicable controller/processor roles and states that Cloudflare relies on legitimate interests when acting as controller to improve Turnstile’s bot-detection capabilities.

Cloudflare’s addendum also states that the signals collected by Turnstile are strictly necessary for detecting and blocking bots, and directs users to Cloudflare’s Cookie Policy and Turnstile developer documentation for more information about cookies and the service.

MenoM3ay is not intended for children under 13 (or the minimum legal age in your country). We do not knowingly collect personal data from minors.

Our servers are in the United Kingdom. The service providers in section 6 may process data in other countries; we use providers that apply appropriate safeguards under applicable law.

• See and correct your profile information in the app
• Delete your account in the app, or by emailing us
• Ask for a copy of your data, or ask us to correct or delete it
• Turn off contacts access, notifications, or tracking (on iPhone) in your device settings

To use these rights, contact us at [email protected].

We may update this Privacy Policy periodically. Significant changes will be communicated within the app. Continued use of the Services constitutes acceptance of the revised policy.

The Services are provided by Menomaay LLC:

Office 412, Building 7
Dubai Media City (DMC)
P.O. Box 84215
Dubai, United Arab Emirates

• Email: [email protected]
• Website: www.menom3ay.com